You're eligible for a Genius discount at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive! To save at this property, all you have to do is sign in.

Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is an adults-only enclave within the Hard Rock Riviera Maya resort. Set on the beautiful beachfront, it features 4 fine restaurants, 4 bars, a nightclub with a grotto pool and 2 hot tubs, plus a fully equipped spa on site. The modern guestrooms feature a hot tub that fits 2 guests, rain shower and trademark toiletries. Guests can take guitar lessons while watching a teacher in the flat-screen TV. Coffee maker and a bottle of wine are also featured. Slippers and bathrobes are provided. The fine restaurants include a Spanish tapas bar, a French cuisine restaurant, an Italian restaurant and a cafeteria. The Heaven Bar offers a large selection of drinks and cocktails, previous entering the nightclub that features a live DJ playing. Rock Spa, the fully equipped wellness center, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'. There are also several outdoor pools, terraces with sun loungers and a tranquil beach area to enjoy the Caribbean at the Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.

Couples in particular like the location – they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Hard Rock
Hotel chain/brand

Property highlights

Top Location: Highly rated by recent guests (8.2)

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


Sign in, save money
Sign in, save money
You could save 10% or more at this property when you sign in

Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
or
2 full beds
1 king bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
8.2
Cleanliness
8.6
Comfort
8.6
Value for money
7.2
Location
8.2
Free WiFi
9.0
Low score for Puerto Aventuras
Select topics to read reviews:

See what guests loved the most:

  • J
    Jeff
    United States of America United States of America
    The property was spacious but not too big. Well lit at night and the employees were always busy keeping the property clean of seaweed and trash.
  • V
    Vicente
    United States of America United States of America
    It was a great experience and great costumer service.
  • Ana
    Mexico Mexico
    Everything. Was my 4th time staying there and they are always doing renovations. They had 3 new restaurants since my last stay. Excellent service from the staff and the rooms are very luxurious.

Area info

Restaurants
9 Restaurants On Site

  • IPANEMA
    • Cuisine
      Brazilian
    • Ambience
      Modern
  • ZEN
    • Cuisine
      Japanese • Asian
    • Ambience
      Traditional
  • FRIDA
    • Cuisine
      Mexican
    • Ambience
      Traditional
  • CIAO
    • Cuisine
      Italian
    • Ambience
      Traditional • Modern
  • TORO
    • Cuisine
      Steakhouse
    • Ambience
      Modern
  • LE PETIT COCHON
    • Cuisine
      French
    • Ambience
      Modern
  • THE MARKET
    • Cuisine
      Mexican
    • Ambience
      Family-friendly
  • IN-ROOM DINING
    • Cuisine
      International
    • Ambience
      Family-friendly
  • PIZZETO
    • Cuisine
      American
    • Ambience
      Family-friendly

Resort facilities at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive
Great facilities! Review score, 8.2

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Beachfront
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • 9 restaurants
  • Bar
  • Private beach area
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Beachfront
  • Private beach area
  • Garden
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bicycle rental
  • Live music/Performance
  • Themed dinners
  • Beach
  • Tennis equipment
  • Water park
  • Evening entertainment
  • Nightclub/DJ
  • Entertainment staff
  • Diving
  • Cycling
  • Game room
  • Hot tub
  • Golf course (within 2 miles)
  • Tennis court
Media & Technology
  • iPod dock
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruit
  • Wine/Champagne
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
Front Desk Services
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
Safety & security
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Safe
General
  • Pet bowls
  • Adults only
  • Convenience store on site
  • Air conditioning
  • Wake-up service
  • Heating
  • Soundproof
  • Car rental
  • Laptop safe
  • Elevator
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Outdoor swimming pool
  • Open all year
  • Pool with view
  • Saltwater pool
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
Spa
  • Yoga classes
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa American Express Cash Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Infants from 0-3 years old are free.

All children from 4 to 17 years old extra charges apply.

When traveling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.

Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

  • The prices at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Game room
    • Diving
    • Tennis court
    • Golf course (within 2 miles)
    • Beachfront
    • Water park
    • Evening entertainment
    • Bicycle rental
    • Tennis equipment
    • Swimming pool
    • Themed dinners
    • Yoga classes
    • Live music/Performance
    • Entertainment staff
    • Beach
    • Nightclub/DJ
    • Private beach area

  • Check-in at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

  • Room options at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive include:

    • Quad
    • Double
    • Suite

  • Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive has 9 restaurants:

    • LE PETIT COCHON
    • TORO
    • THE MARKET
    • IPANEMA
    • PIZZETO
    • CIAO
    • FRIDA
    • IN-ROOM DINING
    • ZEN

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is 0.8 miles from the center of Puerto Aventuras. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive on this page.